Home Lobby
Same encryption and data minimisation apply when you browse games. No tracking pixels follow you between sessions.
LEGAL REFERENCE
How We Protect Your Privacy at ps5
Your account details, payment information, and gaming activity stay secure with us. We've built our privacy framework around what matters to you — transparent data handling, encrypted transactions...
Encrypted transactionsData transparencyAccount control
Our Privacy Commitment to Pakistan
ps5 operates under privacy principles designed for Pakistan's digital landscape. When you open an account with us, your personal information — name, contact details, payment credentials — is collected only to verify your identity, process deposits via JazzCash, Easypaisa, SadaPay and Raast, and deliver withdrawals to your verified account. We do not sell your data to third parties. Your gaming history remains
yours alone. In supported regions where local law permits, we may share anonymised transaction data with payment partners to prevent fraud and ensure compliance. You can request access to your stored information or ask for deletion where applicable.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR TEAM
Privacy Questions? Contact Us
Team online
Email Support
Send privacy concerns to our data team at [email protected]. We respond within 48 hours with clarification on how your information is used and stored.
Live Chat
Open the chat widget in your account dashboard to ask about data retention, payment security, or account deletion. Available during your local gaming hours.
Account Settings
Review and update your privacy preferences directly in your account. Control what notifications you receive and manage your data visibility across the platform.
SECURITY SIGNALS
How We Earn Your Trust
Encryption Standard
All data transmitted between your device and our servers uses TLS 1.2 encryption. Your payment details never touch unencrypted channels.
Payment Partner Vetting
JazzCash, Easypaisa, SadaPay and Raast integrations are audited quarterly. We verify each partner's compliance with local financial regulations.
Data Minimisation
We collect only what's needed to verify your identity and process your transactions. No unnecessary fields, no hidden data harvesting.
Audit Trail
Every access to your account — login, deposit, withdrawal, profile change — is logged. You can view this history in your security dashboard.
Third-Party Limits
We share data with payment processors and fraud-detection services only. Marketing partners never receive your personal information.
Deletion Rights
Request account closure and data removal at any time. We purge your records within 30 days, except where law requires retention.
CONSISTENCY ACROSS PS5
Privacy Standards Across All Pages
Live Casino Tables
Your table activity and chat messages are encrypted. Stream data is not recorded or shared with other players.
Sportsbook Section
Betting history stays private. We don't profile your sports preferences or sell betting patterns to third parties.
Slot Rooms
Spin history is tied to your account only. No cross-site tracking or cookie-based profiling across external sites.
Payment Checkout
JazzCash, Easypaisa, SadaPay and Raast flows use their own encryption. We never store your payment credentials on our servers.
Account Dashboard
All personal settings, withdrawal history, and deposit records are encrypted at rest and in transit.
Mobile App
App data follows the same privacy rules as the web platform. Local device storage is encrypted; no background data collection.
WHAT DEFINES US
Privacy Features Built Into Your Experience
Instant Account Verification
We verify your identity in seconds using your phone number...
Local Payment Rails
JazzCash, Easypaisa, SadaPay and Raast deposits clear directly to your...
Withdrawal Transparency
Track every withdrawal from request to arrival. We show you...
Session Control
Log out instantly from any device. See active sessions and...
Privacy Dashboard
One place to see what data we hold, who we've...
Notification Preferences
Choose exactly what emails and SMS you receive. Opt out...
Privacy Questions Answered
We retain your account data while your account is active. After closure, we delete personal information within 30 days, except transaction records we must keep for compliance with local financial regulations in Pakistan.
Yes. Go to Account Settings > Privacy & Data, then select Download My Data. We'll email you a complete record of your profile, transactions, and activity history within 48 hours.
No. Your data stays within ps5. We share information only with payment processors like JazzCash, Easypaisa, SadaPay and Raast to process your deposits and withdrawals, and with fraud-prevention services to protect your account.
No. When you deposit via JazzCash, Easypaisa, SadaPay or Raast, your payment credentials go directly to that provider. We store only a transaction reference, not your card or wallet details.
Request deletion in Account Settings > Close Account. We'll verify your identity, process the closure within 24 hours, and purge your personal data within 30 days. Your withdrawal balance is paid out before deletion.
We use TLS encryption for all data in transit, hash your password, and log every login attempt. You can enable two-factor authentication via SMS and review active sessions anytime from your security dashboard.
Never. We don't sell personal data to marketers, data brokers, or third-party advertisers. Your gaming history and contact details are yours alone and used only to operate your account and process transactions.